Shipping policy

At Pet Chow, we're committed to delivering your pet's favorite food quickly and safely. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–2 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• Standard Shipping: 5–12 business days
• Express Shipping: 2–6 business days (where available)

Delivery times are estimates and may vary depending on your location, weather conditions, or carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your order size and delivery location.

Free Shipping may be available on qualifying orders during promotions or when the minimum purchase requirement is met.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your package's progress.

Shipping Locations

We currently ship to the regions listed during checkout. If your location isn't available, please contact our customer support team for assistance.

Delivery Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping information.

If a package is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply for reshipment.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date. We'll work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team. We're happy to help and will respond as soon as possible.